Privacy Policy
AgentListIQ ("we", "us") provides software that helps real estate professionals create comparative market analyses. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website and to the AgentListIQ app.
1. Information we collect
| What | Why we need it |
|---|---|
| Account details: name, email address, password (stored only as a salted one-way hash), optional phone and brokerage | To create and secure your account and contact you about it |
| Profile and branding: title, licence number, website, bio, logo, headshot, brand colour, report disclaimer | To put your branding on your reports and PDFs |
| MLS credentials you choose to connect (tokens, client IDs/secrets, usernames and passwords) | To retrieve listing and sold data from your MLS on your behalf. Stored encrypted (AES-256) and never displayed again |
| Reports you save: subject property details, comparable sales, adjustments, notes and client name | To let you reopen, edit, download and share your reports |
| Billing information: handled by Stripe. We receive your subscription status, plan and billing dates, not your card number | To provide and manage your subscription |
| Technical and security data: IP address, timestamps, request logs, sign-in and security events | To keep the Service secure, prevent abuse and fix problems |
| Report view activity: when someone opens a report share link, we record the time, device type (mobile or desktop), approximate time on the page, and a one-way hashed visitor identifier. We do not store the viewer's IP address or name | To show the agent who shared the report when it was opened, and to email the agent (if they have that on) |
| Messages you send through our contact form | To reply to you |
We do not sell your personal information. We do not use advertising or cross-site tracking cookies.
2. Cookies
The app uses a single strictly-necessary session cookie to keep you signed in (HTTP-only, secure, same-site). Our forms use Cloudflare Turnstile to tell humans from bots, which may set its own technical cookies or use similar technologies. We do not run analytics or advertising trackers in the app.
3. How we use information
To provide, secure and improve the Service; to authenticate you; to retrieve MLS data you request; to produce reports; to process payments; to send transactional email (such as password resets and confirmations); to respond to support requests; and to comply with legal obligations.
4. Who we share it with
- Service providers that help us run the Service: Stripe (payments), Cloudflare (human verification), our hosting and email-delivery providers, and your MLS or its data provider (to which we send your credentials and search criteria, because that is how the connection works).
- AI writing assistance. If an AI-written narrative feature is enabled and you use it, we send a summary of the property's size, location type, valuation figures and comparable-sale numbers to the AI provider to draft text. We do not send your name, your client's name, your contact details or your MLS credentials.
- People you choose. If you create a share link, anyone with that link can view that report, including your branding and contact details, until you turn it off.
- Legal and safety. When required by law or to protect rights, safety and the integrity of the Service.
- Business transfers. If we are involved in a merger or sale, information may transfer under this policy.
5. MLS data
Listing data retrieved from your MLS belongs to the MLS and its licensors. We use it only to serve your requests and to store the reports you choose to save. We do not combine one customer's MLS data with another's, and we do not resell it.
6. Retention and deletion
We keep your information while your account is open. You can delete an MLS connection at any time, which permanently removes its stored credentials. You can delete individual reports, or delete your whole account in Profile & branding, which permanently deletes your profile, reports and stored credentials and cancels any active subscription. Limited records (for example payment records held by Stripe, and security logs) may be retained for as long as needed for legal, tax, fraud-prevention and accounting purposes.
7. Security
We protect information with encryption in transit (HTTPS), AES-256 encryption of MLS credentials at rest, salted password hashing, access controls, request rate limiting, and monitoring. No system is perfectly secure; please use a strong, unique password and tell us right away if you suspect unauthorised access.
8. Your choices and rights
You can access and update your profile in the app, export or delete your reports, remove MLS connections, and delete your account. Depending on where you live (for example California), you may have additional rights to request access to, correction of, or deletion of your personal information, and to not be discriminated against for exercising them. To make a request, contact us using the details below. We will verify your identity before acting.
9. Children
The Service is for business use by adults and is not directed to children under 18.
10. International users
We operate in the United States. If you use the Service from elsewhere, your information will be processed in the United States.
11. Changes
We may update this policy. We will post the new version here and, for material changes, notify you by email or in the app.
12. Contact
Questions or requests: use the contact form or email sales@agentlistiq.com. See also our Terms of Service.